Airbnb Thank-You Message to Guests: 12 Templates to Copy

The message you send after a guest checks out is the last thing they read before they decide whether to leave a review. It costs you two minutes and it is the cheapest review strategy you have. Below are 12 thank-you messages you can copy, adapt and send, plus guidance on when to send them and which channel to use.

When to Send It

Send your thank-you message within 24 hours of checkout, while the stay is still fresh. Any later and the guest has already moved on — or already written the review without your nudge.

Use the channel you already used during the stay. If everything happened in Airbnb messages, reply there — guests rarely check email for a rental they have left. If you moved to WhatsApp during check-in, WhatsApp works better and gets read faster.

The Three Rules

1. Use their name and one specific detail. "Thanks for staying" reads like a form letter. "Thanks for leaving the kitchen spotless" reads like a person wrote it.
2. Ask for the review once, clearly. Hinting does not work. Asking twice annoys.
3. Keep it under five lines. Nobody reads a paragraph on their phone at the airport.

12 Thank-You Message Templates

1. The basic one

Hi [Name], thank you for staying with us! I hope you had a relaxing time. If you have a moment, a short review would mean a lot. Safe travels!

2. Detailed, with a specific detail

Dear [Name], it was a pleasure hosting you. I hope you enjoyed [specific amenity — the balcony, the coffee machine, the sea view]. If you enjoyed your stay, I'd really appreciate a review. You're welcome back any time.

3. Direct review request

Hi [Name], thanks again for choosing our place. Reviews genuinely help small hosts like us — would you mind leaving one? It takes about a minute and I'd be grateful.

4. Feedback first, review second

Hello [Name], thank you for staying with us. Before you go — was there anything that could have been better? I read every reply and it helps me improve. And if the stay met your expectations, a review would be wonderful.

5. Families

Hi [Name], it was lovely having your family here. I hope the kids enjoyed [the garden / the pool / the bunk beds]. If you'd like to come back in the school holidays, message me directly and I'll hold the dates.

6. Business travellers

Hi [Name], thanks for staying with us. I hope the workspace and the wifi did their job. If you're back in [city] for work, just message me — I'll make sure the place is ready.

7. Long stays

Hi [Name], a month goes quickly — thank you for treating the place so well. It was genuinely nice having you here. If you'd like to book a longer stay again, I can offer you the same rate directly.

8. Repeat guests

[Name], always good to have you back. Thanks again for staying. You know where to find me when you need the place — no need to go through the platform.

9. After something went wrong

Hi [Name], thank you for your patience with [the issue]. I'm sorry it happened and it's now fixed. I appreciate you being so understanding, and I hope the rest of the stay made up for it.

See how to recover from a bad Airbnb review if the issue has already turned into a public review.

10. Encouraging a direct rebooking

Hi [Name], thanks for staying with us. If you plan to come back to [city], message me first — I can usually do better than the platform price for returning guests.

11. Short WhatsApp version

Thanks for staying with us, [Name]! Hope you had a great trip 😊 A quick review would really help us out.

12. Seasonal or holiday

Hi [Name], thank you for spending part of your [summer / New Year] with us. I hope it was restful. Wishing you a great rest of the year — and if you enjoyed the stay, a review would be much appreciated.

Common Mistakes

• Sending it too late. After 72 hours your review rate drops sharply, because guests have unpacked and moved on.
• Asking for a five-star review. Airbnb's policy prohibits pressuring guests about rating levels. Ask for a review, not a score.
• Bundling in complaints. If the guest broke something, handle it separately. Do not mix a thank-you with a damage claim.
• Sending the same text to everyone. One specific detail is the difference between a template and a message.

Automating This Without Sounding Like a Robot

If you host more than one property, sending these by hand stops being realistic. The approach that works is to keep a small library of templates like the ones above, then fill in the guest name and one detail before sending. Tools such as GuestHelpAI handle the sending — over WhatsApp or through your guide — while leaving the personal line to you.

The same principle applies before arrival, too: see our pre-arrival message templates for the other end of the stay.

Related Reading

• How to ask guests for reviews without being pushy
• How to get more reviews on Airbnb organically
• Review response templates for every situation
• How to write an Airbnb house manual guests actually read

Frequently Asked Questions

When should I send a thank-you message after checkout?

Within 24 hours. The stay is still fresh, and you are ahead of the review Airbnb prompts guests to write.

Should I message on Airbnb or WhatsApp?

Use whichever channel you already used during the stay. Platform messages are safer for anything involving money or damages; WhatsApp gets read faster.

Can I ask for a five-star review directly?

No. Ask for a review and leave the rating to the guest. Pressuring guests about ratings breaches Airbnb's review policy and can cost you the review entirely.

What if the guest had a bad experience?

Acknowledge it plainly, say what you fixed, and do not ask for a review in the same message. A sincere apology often produces a fairer review than a request would.